Making Telehealth Human – Podcast

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In today’s special episode of The Oncology Podcast, Rachael Babin chats with Ursula Sansom-Daly and Natalie Bradford about telehealth.

They discuss the latest research, Ursula and Natalie’s personal experiences and motivations for using telehealth in their practices, and what clinicians can do to make delivering care using telehealth more human.


Ursula Sansom-Daly

Dr Ursula Sansom-Daly

Dr Ursula Sansom-Daly leads the Mental Health Research Stream and is a clinician-researcher and a Senior Research Fellow with the Behavioural Sciences Unit, School of Women’s and Children’s Health, University of NSW (UNSW) Medicine. She completed her PhD and Masters in Clinical Psychology at the University of NSW, School of Psychology. Alongside her research role, she is also the Clinical Psychologist at Sydney Youth Cancer Service the leading clinical team for the treatment and care of adolescents and young adults (AYAs) aged 15-25 years with cancer in Sydney.



Dr Natalie Bradford

Dr Natalie Bradford

Dr Natalie Bradford is a Senior Research Fellow with Queensland University of technology where she leads the child and youth program in the Centre for Cancer and Palliative Care Outcomes.  Natalie’s research interests focus on increasing access of specialist paediatric services to families’ homes through technology driven solutions including telehealth and mhealth applications. Her background as a paediatric oncology and palliative care nurse developed a comprehensive understanding of the Queensland Health care system and the effects of regionalization on access to specialist care. Natalie also has a strong interest in population health, and in the design of models of care that improve access to services for people living in rural locations.

Natalie was recently  was awarded five years NMMRC funding in the 2020 Investigator funding round to continue her health services research in child and youth cancer and palliative care.

Rachael Babin

Rachael Babin

Rachael Babin is host of The Oncology Podcast, producer of The Oncology Journal Club,  Editor-in-Chief of The Oncology Newsletter and Publisher of For regular oncology updates for healthcare professionals, please subscribe to The Oncology Newsletter.




Sansom‐Daly, Ursula M.  and Bradford, Natalie.  Grappling with the “human” problem hiding behind the technology: Telehealth during and beyond COVID‐19. Psycho Oncology. 6 July 2020. Access online here

Sansom-Daly UM., et al. Consensus Among International Ethical Guidelines for the Provision of Videoconferencing-Based Mental Health Treatments. JMIR Ment Health 2016;3(2):e17. Access online here.

Sansom‐Daly, Ursula M. , et al. Feasibility, acceptability, and safety of the Recapture Life videoconferencing intervention for adolescent and young adult cancer survivors. Psycho Oncology. Volume 28, Issue 2. February 2019. Access online here.

Brittany C. McGill, et al. Therapeutic Alliance and Group Cohesion in an Online Support Program for Adolescent and Young Adult Cancer Survivors: Lessons from “Recapture Life”. Journal of Adolescent and Young Adult Oncology.Dec 2017.568-572. Access online here.

Sansom‐Daly, Ursula M., et al. Ethical and Clinical Challenges Delivering Group‐based Cognitive‐Behavioural Therapy to Adolescents and Young Adults with Cancer Using Videoconferencing Technology. Australian Psychologist. Volume 50, Issue 4. Access online here.

Lathren, Christine, et al. Young adult cancer survivors’ experiences with a mindful self-compassion (MSC) video-chat intervention: A qualitative analysis. Self Identity. 2018; 17(6): 646–665. Access online here.

Campo, Rebecca A., et al.  A mindful self-compassion videoconference intervention for nationally recruited posttreatment young adult cancer survivors: feasibility, acceptability, and psychosocial outcomes. Support Care Cancer. 10 January 2017. Access online here.

Gogia, S. B., et al. Unintended Consequences of Tele Health and their Possible Solutions. Yearb Med Inform. 2016; (1): 41–46. Access online here. 

The Australian Digital Health in Cancer Care Roadmap: A Strategic Framework for Implementation of Digital
Health in Cancer Care in Australia. Access online here.

Agency for Clinical Innovation: Telehealth Capability Interest Group. Visit the website.

RACP Telehealth Guidelines and Practical Tips. Access online here.

With thanks to Ursula Sansom-Daly, Natalie Bradford and Graham Knowles. 


About Author

The ONA Editor curates oncology news, views and reviews from Australia and around the world for our readers. In aggregated content, original sources will be acknowledged in the article footer.

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